The PIMA Fine Linens Promise

At PIMA Fine Linens, we believe that exceptional bedding deserves a thoughtful experience from the moment you discover our collections to the moment they arrive at your door.

We are committed to providing helpful service, clear communication, and a smooth experience for our customers and wholesale partners.

Shipping Information

Shipping Within the United States

PIMA Fine Linens serves customers and business partners across the United States. Available shipping options, costs, and estimated delivery times will be communicated when applicable to your order.

Shipping charges and delivery estimates may vary depending on the destination, order size, shipping method, and product availability.

International Shipping

International shipping availability, delivery timelines, and applicable shipping charges will depend on the destination and order requirements.

International customers may be responsible for applicable customs duties, import taxes, and other charges imposed by their local authorities.

Please contact us before placing an international order to confirm availability and shipping arrangements.

Order Processing and Delivery

Processing and delivery times may vary depending on product availability, order volume, destination, and carrier schedules.

Once your order has been processed and dispatched, any available tracking information will be shared with you.

Delivery estimates are provided for guidance and may be affected by circumstances beyond our control, including carrier delays, weather conditions, and customs processing.

For questions about order status or delivery, please contact our team.

Returns and Exchanges

At PIMA Fine Linens, we want you to feel confident when choosing bedding for your home or business.

For eligible retail purchases, we propose a 30-day return window from the date of delivery, subject to the conditions outlined in our Refund Policy.

To qualify for a return, items must generally be unused, unwashed, in their original condition, and returned with their original packaging and proof of purchase.

Certain restrictions may apply to final-sale, customized, or otherwise ineligible items, subject to applicable law.

How to Request a Return

To begin a return or exchange request, please contact us with your order number, the item you wish to return, and the reason for your request.

Our team will review your request and provide instructions for the next steps. Please do not send items back before receiving return authorization and instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly and include photographs of the issue where possible.

We will review the circumstances and work with you to determine an appropriate resolution in accordance with our policies and applicable law.

Refunds

Approved refunds will generally be issued to the original payment method. The time required for a refund to appear may vary depending on your payment provider or financial institution.

Any applicable return shipping costs or deductions will be communicated in accordance with our Refund Policy and applicable law.

For complete information about return eligibility, exchanges, and refunds, please review our Refund Policy.

Wholesale Shipping and Returns

PIMA Fine Linens welcomes inquiries from retailers, interior designers, and hospitality businesses seeking premium cotton bedding and fine linens.

Wholesale orders may have different processing schedules, shipping arrangements, minimum order requirements, and return conditions from retail purchases.

These details will be communicated or agreed upon during the wholesale inquiry and ordering process.

For wholesale shipping questions, order requirements, or product availability, please contact our team directly.

Contact Us

Have a question about shipping, delivery, or returns? We are happy to help.

PIMA Fine Linens
18 Spencer, Unit #303
Brooklyn, NY 11205
United States

Email: infor@pimalinen.com

Please include your order number, if applicable, so we can assist you more efficiently.

We appreciate your interest in PIMA Fine Linens and look forward to helping you find bedding that brings timeless style and comfort to your space.