At PIMA Fine Linens (“PIMA,” “we,” “our,” or “us”), we value our customers and are committed to providing quality bedding products and helpful customer service.

This Refund Policy explains the process for returns, exchanges, and refunds for purchases made through our website. Please review this policy before placing an order.

1. Return Eligibility

If online purchases are enabled, eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.

To qualify for a return, items must:

• Be unused, unwashed, and in their original condition.
• Be returned with their original packaging and any included components.
• Be accompanied by proof of purchase or an order confirmation.

Due to the nature of bedding and linen products, items that have been used, washed, or damaged after delivery may not qualify for a return, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact us at infor@pimalinen.com with the following information:

• Your name and contact details.
• Your order number or proof of purchase.
• The product you wish to return.
• The reason for your return.
• Photographs of the item, if it is damaged or defective.

Our team will review your request and provide instructions if the return is approved.

Please do not send items back without receiving return instructions from us.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged or defective product, or an item different from what you ordered, contact us as soon as possible.

Please include your order details and photographs showing the issue so we can assess the situation and determine an appropriate resolution.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, or another suitable solution.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

• Bedding or linen products that have been used or washed.
• Items damaged through improper use or care after delivery.
• Products that have been altered or customized, where applicable.
• Items marked as final sale, where permitted by law.

Exceptions may apply to defective, damaged, incorrectly supplied, or otherwise legally returnable products.

If you have questions about the eligibility of a particular item, please contact us before sending it back.

5. Exchanges

If you wish to exchange an eligible product for another size or item, please contact us to discuss the available options.

Exchanges are subject to product availability and approval. If an exchange cannot be arranged, we may recommend returning the eligible item and placing a separate order, where applicable.

6. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Any applicable shipping charges, return shipping costs, or deductions will be communicated in accordance with our stated policy and applicable law.

Nothing in this policy limits any refund rights you may have under applicable consumer protection laws.

7. Return Shipping

Return shipping arrangements and costs will be confirmed when your return request is reviewed.

If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping so we can determine the appropriate next steps.

8. Orders Not Yet Shipped

If you need to cancel or change an order before it has shipped, please contact us as soon as possible.

We will review your request based on the order's fulfillment status. Once an order has shipped, our standard return process may apply.

Cancellation requests are subject to applicable law and any relevant order terms.

9. Wholesale Orders

Wholesale orders may be subject to separate terms and conditions agreed upon between PIMA Fine Linens and the wholesale customer.

Retail return procedures may not automatically apply to wholesale purchases. Please refer to your wholesale agreement or contact us directly for assistance with returns, damaged shipments, or order discrepancies.

Any applicable statutory rights remain unaffected.

10. Contact Us

If you have questions about our Refund Policy or need assistance with a return, exchange, or refund, please contact us.

PIMA Fine Linens
18 Spencer, Unit #303
Brooklyn, NY 11205
United States

Email: infor@pimalinen.com

We appreciate your interest in PIMA Fine Linens and look forward to assisting you.