1. Introduction

Welcome to PIMA Fine Linens (“PIMA,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. 

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our bedding collections, submit an inquiry, or communicate with us regarding our products and wholesale services.

Our website is operated through Shopify, which provides the platform used to present our products and support our business operations.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

Personal Information

When you contact us, submit a form, or inquire about our products or wholesale opportunities, we may collect:

• Name and surname
• Email address
• Phone number
• Business or company name
• Business website and business type
• Mailing or business address, if provided
• Information included in your messages or inquiries

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location
• Browser type and device information
• Operating system
• Pages viewed and interactions with the website
• Referring websites and browsing activity
• Cookies and similar tracking technologies

The information collected depends on the website features, cookies, analytics tools, and services enabled on our store.

Payment Information

Our website is currently intended primarily to showcase PIMA products and support customer and wholesale inquiries. If online purchases or payments are enabled in the future, payment information may be processed by Shopify and applicable payment providers.

We do not intend to collect or store complete payment card details directly through ordinary contact forms.

3. How We Use Your Information

We may use the information we collect to:

• Respond to questions and product inquiries.
• Communicate with retailers, interior designers, hospitality businesses, and prospective wholesale partners.
• Provide information about PIMA bedding collections and product specifications.
• Evaluate wholesale and business partnership inquiries.
• Maintain, operate, and improve our website.
• Monitor website performance and help protect against fraud, abuse, and unauthorized activity.
• Comply with applicable legal obligations.
• Send marketing communications where permitted by law and, when required, with your consent.

We use personal information only for appropriate business purposes consistent with this Privacy Policy and applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the browsing experience.

Shopify and any third-party services enabled on our website may also use cookies or similar technologies.

You can manage cookies through your browser settings. Where legally required, we will provide appropriate options for consenting to or declining non-essential cookies.

Disabling certain cookies may affect some website features.

5. How We Share Information

We do not sell personal information in exchange for money.

We may share information with trusted service providers when necessary to operate our business, including:

• Shopify: To host and operate our online store.
• Website and technology providers: To maintain website functionality, security, and performance.
• Communication providers: To receive, manage, and respond to customer inquiries.
• Analytics and marketing providers: If such services are enabled and used on our website.
• Professional advisers and authorities: Where reasonably necessary to comply with legal obligations, protect our rights, or respond to lawful requests.

These parties may process information according to their own applicable privacy policies and contractual obligations.

We may also disclose information in connection with a business transfer, merger, acquisition, or similar transaction, subject to applicable law.

6. Shopify and Third-Party Services

Our website is hosted on Shopify. Your information may be processed by Shopify and its service providers to support the operation, security, and functionality of our website.

We may also link to third-party websites or services. We are not responsible for the privacy practices or content of websites we do not operate.

We encourage you to review the privacy policies of relevant third-party services before sharing personal information with them.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing business relationships, maintaining records, resolving disputes, and meeting legal requirements.

Retention periods vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by our website.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Request a copy of certain information in a portable format.
• Appeal certain privacy-related decisions where applicable law provides that right.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before responding.

You may unsubscribe from marketing emails using the unsubscribe instructions included in those communications.

10. California and Other U.S. State Privacy Rights

Depending on your state of residence and whether the relevant legal requirements apply to our business, you may have additional privacy rights under applicable state laws.

These rights may include the right to know what personal information is collected, access or delete certain information, correct inaccuracies, obtain a portable copy of certain information, and opt out of certain forms of targeted advertising or data sharing.

PIMA does not sell personal information for monetary consideration. If we use advertising or analytics technologies that constitute a regulated sale or sharing of personal information under applicable law, we will provide the required disclosures and choices.

We will not unlawfully discriminate against individuals for exercising their applicable privacy rights.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

12. International Data Transfers

PIMA is based in Brooklyn, New York. Depending on the services used to operate our website, personal information may be processed or stored in the United States or other countries where our service providers operate.

Those countries may have data protection laws different from those in your location. Where required, appropriate safeguards will be used for international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, technology, or legal obligations.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact PIMA Fine Linens.

PIMA Bedding / PIMA Fine Linens
18 Spencer, Unit #303
Brooklyn, NY 11205
United States

Email: infor@pimalinen.com

Please include sufficient information in your message for us to understand and respond to your request. Do not send payment card details or other highly sensitive personal information through ordinary email.